In this article, you will learn how to configure tips and auto-gratuity, including tip calculation, tip configuration, and auto-gratuity settings. We will provide a step-by-step guide to ensure you can set up these features effectively and enhance your service experience.
Table of Contents:
📖 Tutorial
Find Tip Setting under Peblla Store Portal - [Settings] - [Payment Settings].
Tip Calculation
You can choose between different tip calculation rules:
Order actual payment amount:
Tip percentage is calculated based on the actual order payment total, excluding rewards, promotions, and any other additional fees.
Subtotal:
Based on order subtotal, including rewards, promotions, and pre-paid amount. (e.g. Room charge is taken on a different platform and thus deducted from the payment on Peblla POS, however, you can still charge tips based on room charges.)
Sum of all subtotal, tax, and fees:
Tip calculated based on all other charges including subtotal, tax, fees, and pre-paid items.
Tip Selection Timing
Select Tip Selection Timing to comply with your local regulations.
Tip Configuration
Switch between Quick Service, Table Service and Online Order for different suggested tips.
You can add a message to different tip levels, and use the selection button in the front to choose the default tip level.
The "custom tip" option always appears. In the Quick Service and Table Service tabs, you can choose whether customers see the "No Tip" option: under Tip Amount, find the No Tip row and turn Show No Tip option on or off. It is on by default. The Online Order tab does not have this toggle.
When Show No Tip option is off, the tip selection screen on the POS (including the customer-facing screen) and Mobile POS no longer shows the No Tip button for that service type. Customers who do not want to tip can tap Custom and enter 0. Save each tab separately. The change takes effect without restarting the POS.
In the Table Service tab, the No Tip row also has the existing Display on tablet and MPOS toggle, which only applies while Show No Tip option is on:
Show No Tip option on and Display on tablet and MPOS on: No Tip shows on the POS and Mobile POS.
Show No Tip option on and Display on tablet and MPOS off: No Tip shows on the POS but not on Mobile POS or the tablet.
Show No Tip option off: No Tip shows on neither. Display on tablet and MPOS is hidden, and its setting is kept.
While Show No Tip option is off, No Tip cannot be the Default Selection, and the tab must keep at least one other tip option. The delete button of the last remaining option is greyed out with the message "At least one tip option is required."
If the toggle is greyed out, hover over it to see why:
"No Tip is the default selection. Choose another default option first." Change the Default Selection to another tip option, then turn the toggle off.
"At least one tip option is required." No Tip is the only tip option in this tab (Custom does not count). Add another tip option and make it the Default Selection first.
To bring the No Tip button back, turn Show No Tip option on again in the same tab and save. No Tip can be the Default Selection again, and Display on tablet and MPOS comes back with its previous setting.
For Online Orders, you can even choose to skip tipping at all to provide a more frictionless checkout experience for your clients.
Over-Limit Tip Alert
Set an amount limit and a percentage limit so that staff are asked to check unusually large tips before they are submitted. The limits are set in Payment Settings, alongside your preset tips.
In Payment Settings, find the Excessive Tip Approval section below Tip Setting.
Enter the amount limit in the Tip amount field and the percentage limit in the Tip percentage field.
Click [Save] at the bottom of the page.
An alert appears only when a tip is higher than both limits. If only one limit is exceeded, or the tip is exactly equal to a limit, the tip is submitted as usual. When the alert appears, an employee with the approval permission must enter their PIN to continue.
The percentage uses the same base as your preset tips (see Tip Calculation above), so there is nothing extra to set. Setting limits does not change how preset tips are calculated.
If one of your preset percentages is above the percentage limit, or a preset fixed amount is above the amount limit, the page warns that the preset may trigger the alert. It only may, because the tip must also be over the other limit.
Set the limits to catch clearly abnormal entries, not normal tips. If the limits are too low, staff will be asked for a PIN too often.
To approve a tip over both limits, an employee needs the Approve Excessive Tips permission under Operational Permissions. Make sure your store has approvers before you rely on the alert. See Management - Employee Permission Options. For what staff see on the POS, see POS Order - How to Confirm an Over-Limit Tip.
Auto-Gratuity
Turn on the feature to collect auto-gratuity.
Auto-gratuity for table service can be charged based on party size. You could also collect auto-gratuity for quick service orders.
You can also give auto-gratuity a name.
Apply Tax
Some states treat auto-gratuity as taxable sales. Use Apply Tax to charge tax on the auto-gratuity your store collects. This is a single setting for the whole store, so it applies to every auto-gratuity rule and every service type.
Open the Apply Tax dropdown and select No Tax, or select one or more of the taxes you have set up for your store. The default is No Tax, and No Tax cannot be combined with a tax. Click [Save] to send the setting to your POS and Mobile POS.
Note:
If your auto-gratuity is calculated on "Sum of all subtotal, tax and fees", the tax you select here is left out of that calculation base, so the two do not loop back on each other.
When you select more than one tax, each tax is calculated on the auto-gratuity amount on its own, and the results are added together.
A tax that is in use by Apply Tax cannot be deleted in Taxes Settings until you deselect it here.
Once auto-gratuity is taxed, it is shown above the Tax line on the POS order page and cart, on printed checks and receipts, and on the order details page. With No Tax, it stays in its current position.
In Report Center > Order Details, taxed auto-gratuity is reported in the Auto Gratuity (Taxable) column, which is counted in Taxable Amount. Auto-gratuity that is not taxed stays in the Auto Gratuity column.
After configuration, click [Save] at the bottom of the page.
Tip suggestions shown on checks and receipts
The same tip suggestions will also appear on the POS when you update tips.
Quick Service Tip Configuration
Under "tip amount", click on [Quick Service]
Default Tip Configuration
After entering a value, it becomes a quick-access button on the tip collection page. Click [Add Tip] to add a new configuration item.
The button below [Selection] will set the default option each time the page is opened.
Auto-Gratuity Configuration
Toggle the switch in [Auto-Gratuity] to enable it.
Click [Quick Service] to navigate to the page, then click [Add] to add a configuration.
Content Configuration
Gratuity Name: The name of the gratuity fee.
Customer Count: Determines whether mandatory gratuity is applied based on a specified customer threshold.
Percentage: The percentage of mandatory gratuity applied once the threshold is met (calculated based on the selected option in Tip Calculation above).
The [Add] button allows you to set different charges for various thresholds, while the [Red Button] enables deletion of entries.
Once configuration is complete, click [Save] at the bottom to apply the changes.