In this article, you will learn how to configure tips and auto-gratuity, including tip calculation, tip configuration, and auto-gratuity settings. We will provide a step-by-step guide to ensure you can set up these features effectively and enhance your service experience.

Table of Contents:

Find Tip Setting under Store Portal - [Settings] - [Payment Settings].

You can choose between different tip calculation rules:

Order actual payment amount:

Tip percentage is calculated based on the actual order payment total, excluding rewards, promotions, and any other additional fees.

Subtotal:

Based on order subtotal, including rewards, promotions, and pre-paid amount. (e.g. Room charge is taken on a different platform and thus deducted from the payment on Peblla POS, however, you can still charge tips based on room charges.)

Sum of all subtotal, tax, and fees:

Tip calculated based on all other charges including subtotal, tax, fees, and pre-paid items.

Switch between Quick Service and Table Service for different suggested tips.

You can add a message to different tip levels, and use the selection button in the front to choose the default tip level.

Please note that the "no tip" and the "custom tip" options will always appear as an option, except for table service, you can choose not to display the "No Tip" option on the ordering tablet when customers pay over the table-side ordering tablet.

Turn on the feature to collect auto-gratuity.

Auto-gratuity for table service can be charged based on party size. You could also collect auto-gratuity for quick service orders.

You can also give auto-gratuity a name.

After configuration, click [Save] at the bottom of the page.

Tip suggestions shown on checks and receipts

The same tip suggestions will also appear on the POS when you update tips.