In this article, you will learn how to configure and calculate service fees. Restaurants can set custom service fees and choose whether to tax them. (For example, a $2 packaging fee could apply to all orders, and a $0.10 bag fee could apply to takeout/pickup orders.)
Note:
This feature is not intended for setting up taxes or gratuity.
To modify your existing tax setting, go to Settings - Taxes Settings.
To modify gratuity, go to Settings - Tips & Auto-Gratuity
Table of Contents:
📖 Tutorial
Set a Service Fee
Navigate to Peblla Store Portal - [Settings] - [Payment Settings] - [Service Charge].
Click [Create] to add a service fee item.
Configure the details of this service fee
Enter the Name of the Service Fee:
This fee will be displayed in the Tax & Fee details tab.
Set the Fee:
Either choose a percentage of the "Subtotal - Promo Discounts - Rewards" amount or set a fixed fee.
Set the Fee Threshold:
This service fee will only be applied when the order sub-total meets this threshold.
Set Taxability:
Select if this service fee is taxed at the default rate; if taxed, the order tax amount is: (Subtotal + Service Fee) * Tax Rate.
Choose Dinning Type:
Choose at least one dining type to which this service fee applies.
Click [Save] to enable the service fee.
Saved service charges will be displayed with their name, amount, and if they are taxable, applicable dining types, as well as options to edit or delete.
Presenting Service Fees:
Using POS as an example, click the blue icon next to Taxes & Fees to view service fees and tax fee details.
Service Fees on Receipt:
Non-taxed service fees are listed above Taxes&Fees, taxed service fees are listed below Taxes&Fees.
Calculate the Order Amount with the Service Fee
Example 1：
Product A: $6.00 with a default tax rate of 6% and a To-Go Tax rate of 5%.
Product B: $3.50 with a default tax rate of 6% and special tax rate of 9%.
A taxed service fee (Packaging Fee) is applied if the paid amount is over $50.00, at 5% of the Subtotal.
Non-taxed service fee (Large Order Service) is applied if the paid amount is over $50.00, at 10% of the subtotal.
Case: Dine in, purchasing 8 of Product A and 4 of Product B, no promo discounts and rewards are applied.
Example 2:
Product A is $6.00 with a default tax rate of 6% state tax, and a To-Go Tax rate of 5%.
Product B is $3.50 with a default tax rate of 6% state tax and a special tax rate of 9% alcohol tax.
The taxable service fee, Packaging Fee, has a payment threshold of $50.00, charging a fixed fee of $5.00.
The non-taxable service fee, Large Order Service, has a payment threshold of $50.00, charging a fixed fee of $10.00.
Case: The dining options are Pickup, Takeout, Delivery. Purchasing 8 pieces of product A, and 4 pieces of product B.
