In this article, you will learn how to read the transaction details. The transaction details report provides all essential information for each transaction, ensuring it aligns with your final payout for complete accuracy and transparency.
Table of Contents:
Note:
Convenience fees automatically collected by Peblla with each transaction are not included in the transaction details. (For example, orders paid by credit cards.)
Other convenience fees are included in the transaction details as adjust fees. For example, convenience fees for cash paid later.
Sometimes, you may find a discrepancy between the Refund and Net Payout. This is because if the order is fully refunded, the convenience fee automatically collected by Peblla will also be refunded from us instead of the merchants.
Transaction fees are included, if applicable.
📖 Tutorial
Access Transaction Details
Navigate to Store Portal, go to [Report], and select [Transaction Details]
Customize Your Report
Filter by Channel
Reports are available for all channels or specific channels, including multiple selections.
Filter by Payment Method
Select the payment method (multiple selections are available), with Credit Card as the default option. To view a comprehensive transaction report, choose additional payment methods if applicable.
To view orders with split payments, check the box for Split Payment.
Filter by Date
Date selection: You can view the report per day, month, or custom interval.
Search
After finishing the selection, click [Search] to update the data.
Summary Panel Overview
Gross | The total amount received from all orders in the selected timeframe. It should be the same with the Gross Sales from Store Portal - Report - Sales Overview |
Number of Orders | Total count of orders |
Refunds | Refunds given from the merchants to customers during the selected time frame, including Credit Card, Apply Pay, Cash, and other real monetary refunds, excluding points refunds. |
Transaction Fees | Transaction fees are charged by Peblla for payment processing during the selected time frame. (Displayed as a negative number). |
Effective Rate | Effective Rate = Transaction Fees / Gross. |
Adjust Fee | All items needed to be adjusted are included. For instance, convenience fees for cash paid later and e-gift cards, etc. (Displayed as a negative number). |
Net Payout | The final amount you should receive from Peblla. |
Transaction Report Overview
Order ID | Please click the order id in blue for more order details. |
Payment Type | Includes cash payment, credit card payment, gift card payment, etc. |
Description | If an order involves split payment or is a group purchase, these details will be noted here for clarity. |
Channel | Includes App, Web, POS, and Kiosk. |
Subtotal | Subtotal price of the items. Calculated as: the sum of the original price of the product * its quantity. |
Promotion | Promotional activities, displayed as a negative number. For example, Promo Code/ Order Discounts/ Buy X and Get promotions, etc. |
Points | The amount of points redeemed in the order, displayed as a negative number. |
Packing fee | Custom additional fees charged by merchants. |
Taxable Total | Total taxable amount. |
Taxes | Taxes = Taxable Total* tax rate, rounded to two decimal places, rounding up. |
Large Order Service | Custom large order service fee charged by the merchant. |
Tips |
|
Transaction Fee | There are no transaction fees for cash; Transaction fees for gift cards are charged at the time of purchase, ensuring no additional fees are collected for any single transaction afterward. |
Refunds | The total refunds customers will receive. If the order is fully refunded, the absolute value of this number should be bigger than the net payout since the convenience fees refunded by Peblla will be added as well. |
Net Payout | The actual money merchants will receive. Net Payout = Taxable Total + Taxes + Custom non-taxable fees charged by merchant + Tips + Auto gratuity + Transaction + Delivery + Dasher Tip - Delivery for DoorDash - Dasher Tip for DoorDash - Refunds. |
Click [Download] to download the report.