Effective March 13, 2025
Peblla will update the terminology and calculation of Net Sales and Gross Sales across all reporting channels to align with industry standards. These changes will be reflected in:
✔ POS reports
✔ Portal dashboards
✔ Email reports
✔ Peblla – My Restaurant App
How Will Gross Sales and Net Sales Be Calculated?
🚀 Gross Sales Calculation
Gross Sales = Subtotal + Service Charges to Merchant + In-House Delivery Fee
This includes all revenue from food, beverages, and other services before removing any discounts, refunds, taxes, or gratuities.
✅ Includes:
All item sales (food, drinks, merchandise, etc.)
Service charges or auto-gratuity owned by the store (if applicable)
Other charges (e.g. bag fee)
Delivery fee (if delivered by in-house team)
❌ Excludes:
Promotion & Points
Refunds
Sales tax
Gratuity/tips
White-label delivery delivery fee and dasher tip
📉 Net Sales Calculation
Net Sales = Gross Sales – Promotion – Points – Sales Refunds
Net Sales represent the actual revenue earned by the business, excluding sales that were discounted, refunded, or comped, but still before tax and gratuity deductions.
✅ Includes:
All revenue after applying reward points deductions, promotions, and sales refunds
Service charges or auto-gratuity owned by the store (if applicable)
Other charges (e.g. bag fee)
Delivery fee (if delivered by in-house team)
❌ Excludes:
Sales tax
Gratuity/tips
White-label delivery delivery fee and dasher tip
📊 Average Order Size Formula
AOS = Net Sales ÷ Total Orders
Why Am I Seeing These Notifications?
To ensure a smooth transition, we are displaying notifications on the POS and portal to help you understand the new reporting structure and avoid any confusion when generating reports. These reminders will remain available for the next few months.
How Will This Affect My Reporting?
Industry-Standard Sales Data: Your Gross Sales and Net Sales calculations will now match common industry reporting standards, making it easier to use our reports directly for accounting and financial tracking.
Historical Data Update: Starting March 13, 2025, all historical sales data in your reports will be updated to reflect the new calculation. Even if you search for data from before this date, it will now display using the updated methodology.
Pre-March 13 Reports Unchanged: Any email reports or printed reports printed or sent out before March 13 will still reflect the previous calculation.
What Do I Need to Do?
No action is required on your part—these changes will be applied automatically across all platforms. If you have any questions or need clarification, please see the contents below.
We appreciate your support as we continue improving Peblla’s reporting to serve you better! 🚀
Where will These Changes be reflected?
POS
Location | Old Calculation (Click the image to see details) | New Calculation (Click the image to see details) |
POS Home Page > Report > Gross Sales |  Gross Sales (Old) = Subtotal + Taxes + Promotion + Points + Tip + (Delivery Fee) + (Dasher Tips) + (Service Fee) |  Gross Sales (New) = Subtotal + (Service Fee) + (Auto-Gratuity owned by the Store) |
POS Home Page > Report > Net Sales |  Net Sales (Old) = Gross Sales (Old) - Refund |  Net Sales (New) = Gross Sales (New) - Promotion - Points - Sales Refund |
POS Home Page > Report > Average Order Size |  Average Order Size = Gross Sales (Old) ÷ Order Volume | Average Order Size = Net Sales (New) ÷ Order Volume |
POS Home Page > Report > Print Report > Net Sales |  Net Sales (Old) = Subtotal + Taxes + Promotion + Points + Tip + (Delivery Fee) + (Dasher Tips) + (Service Fee) - Refund |  Net Sales (New) = Gross Sales (New) - Promotion - Points - Sales Refund |
Portal
Location | Old Calculation (Click the image to see details) | New Calculation (Click the image to see details) |
Report > Sales Overview > Sales Summary |  Total = Subtotal + Taxes + Promotion + Points + Tip + (Delivery Fee) + (Dasher Tips) + (Service Fee) |  Gross Sales (New) = Subtotal + (Service Fee) + (Auto-Gratuity owned by the Store) |
Report > Sales Overview > Average Order Size |  Average Order Size (Old) = Total / Order Volume |  Average Order Size (New) = Net Sales / Order Volume |
Report > Transaction Details |  Name change only. |  Name change only. |
Email Reports
Highlighted section will be updated accordingly.
Peblla - My Restaurant App
Highlighted section will be updated accordingly.
