Here are the latest features and improvements now available in your Peblla system.
🌟 Spotlight
📞 Peblla Voice: An AI Assistant That Answers Calls and Takes Pickup Orders
Keep phone orders coming in, even when your team is too busy to pick up. Peblla Voice answers the calls your staff don't get to, takes pickup orders using your real menu, modifiers, and prices, and sends confirmed orders straight to your POS. Your staff always get the first chance to answer, and Peblla Voice never takes card numbers over the phone.
What's included:
Pickup orders read back to the caller and placed only after they confirm
Pay at Store orders that arrive on POS unpaid, so staff can take cash or print a QR code the guest scans to pay
Payment links by text, plus a link to your online ordering website for callers who want delivery
Call transfers to your team when a caller asks for a person or wants to change or cancel an order
Contact Peblla Support to turn it on for your store. Get started with Peblla Voice>>>
New Features
🍔 Product Mix Report
See what's selling and what's not. Find the new Product Mix Report in Report Center to break down sales by menu, category, item, and add-on, and compare periods to spot trends. Report Center - Product Mix Report>>>
🥡 Packaging Preferences for Online Orders
Meet local “skip the stuff” rules: guests ordering pickup, takeout, or delivery on your website or app choose the packaging items they want, like utensils and condiments, and your team sees their picks on the order. Rolling out in stages. Settings - Packaging Preferences>>>
📊 Revenue Boost Report
See the value Peblla adds each month. When your results stand out, your monthly report email includes a one-page Revenue Boost summary built from your own data: labor saved, promotions, web and app orders, members, upsells, and SMS. Report - Monthly Email Report>>>
💡 Over-Limit Tip Alerts
Stop a mistyped tip before it goes through. Set an amount and a percentage limit, and when a tip goes over both, POS and Mobile POS ask staff to double-check. Going ahead takes a PIN from someone with approval permission. Settings - Tips & Auto-Gratuity>>>
Optimizations
🪑 Sort Kitchen Tickets by Seat
Less hunting on the line: kitchen tickets can now sort items by Seat Number, so each guest's dishes print together whenever items are assigned to seats. Devices - Kitchen Printer>>>
🙅 Show or Hide the No Tip Button
Set up the tip screen your way: choose whether POS and Mobile POS show a separate No Tip button, for Quick Service and Table Service separately. Guests can still enter 0 under Custom. Settings - Tips & Auto-Gratuity>>>
💵 Keep Cash Drawers Open Overnight
Count the drawer on your schedule: you can now keep cash drawers open when the business day changes, so a manager can count and close last night's drawer the next morning while POS starts a new one. Settings - Cash Drawer Settings>>>
🔀 Move Orders on the Table Layout
Fewer wrong-table mix-ups: with the new Move Order option on the Table Layout, servers move or merge orders by tapping the actual tables on the floor plan instead of picking from an order list. POS Table Service - How to Move Orders on the Table Layout>>>