The system has a default estimated pick-up time that can be edited. Follow the instructions on the page to customize this option. This article also explains how to adjust the pick-up time and set the order-ready status.

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Navigate to Peblla Store Portal - [Settings] - [Order Settings]

This setting will be overridden by your Online Order Preparation Time on the POS. Therefore, please leave this setting as its default value. This will not affect your online order acceptance.

This setting will determine your online orders ahead intervals, as well as your last online order acceptance time. For example, if you put 15 here and your business hours are from 10 am to 10 pm every day, your restaurant's pick-up time slot will be 15 min after accepting the order, and the last online order must be placed before 9:45 pm.

On the POS, you can always manually switch orders to ready status and send out an SMS to notify the customer. However, when you can set up a default time interval, and once the time is up, the order will be automatically switched to "Ready" status, in case your employees are too busy to do that manually.

Similarly, the system can help you switch all orders to complete status after a certain period.