In this article, you will learn how to configure the online order feature on your POS system. We provide a detailed introduction to the online order feature, including step-by-step instructions, best practices, and tips to optimize your online order management.

Table of Contents:

When an order is received, a notification will appear in the upper right corner of the Online Orders module on the POS main page.

If you have enabled other notification methods, they will be synchronized as well.

When you enter the [Online Orders] page, new orders will be displayed under the "New" section in the [Order Status] column.

The customer's order page will display the real-time order status.

Accept Online Order:

① Manually click [Accept] to accept the order. If you have enabled automatic order acceptance, the system will process the order automatically.

② Estimate the time required to prepare the dishes and provide feedback to the customer on their order page.

③ When the order is accepted, the POS system, kitchen staff, and label printer will each print a receipt. The examples are shown in the picture below, in the following order from left to right: POS system receipt, kitchen staff receipt, label printer receipt.

④ Upon accepting the order, the customer's order page will be updated to reflect the progress.

The "Ready Around Time" is calculated as follows:

Ready Around Time = Acceptance Time + Estimated Time

When the order status is "Processing," the kitchen staff will prepare the items based on the receipt.

Once the order is ready, manually click [Mark Ready] to proceed to the next step.

When the order status is "Ready," the store can proceed with the delivery. If you are partnering with DoorDash, the system will automatically assign the order to a delivery driver.

The customer's order page will display the current order status.

Please note that the estimated delivery time must be configured in advance.

When the customer receives the order, manually click [Mark Completed] to finalize the order.

Once completed, the customer's order page will be updated, and the order will be moved to the "Completed Orders" section.