Peblla Voice answers your restaurant's calls and takes same-day pickup orders. The Peblla Voice dashboard shows how your calls were handled, which calls need your attention, and what was said on each call.
In this article, you will learn how to use the Overview, Call history, Call details and Reports pages, and how to follow up on a call. New to Peblla Voice? Start with Getting Started - Peblla Voice.
📖 Tutorial
Sign in
The Peblla Voice dashboard is its own website, separate from the Store Portal. Sign in with the Peblla Voice account Peblla gives you. To switch the dashboard language between English, Chinese and Spanish, use the language menu at the top right.
Overview
Click Overview in the left menu.
Pick a date. The numbers use your restaurant's local time.
Check how many calls came in, how many orders were sent for confirmation, how many were transferred to staff, and where the calls went.
Under Needs you, click a call to open it and follow up.
Call history
Call history lists every call to your AI receptionist. Filter by Date, Outcome or Follow-up status. Each call shows:
The time and the outcome, such as Order sent for confirmation, Transferred to staff or Call ended.
The last four digits of the customer's phone number.
For orders: the items, the order amount, whether the confirmation text was sent, and the pickup time.
Click a call to open its details.
Note: The order amount is the amount in the order confirmation link. An order sent for confirmation doesn't mean the customer has paid.
Call details
Call details shows what happened on a call:
The order details and amount, if an order was placed.
Conversation: play the Call recording and read the transcript of what the caller and the AI receptionist said. Transcripts may contain errors, so play the recording if something isn't clear.
Call information: when the call came in, the last four digits of the customer's phone number, how long the call lasted and the language used.
Follow up on a call
Calls that need you are marked Needs follow-up, with the reason, for example a customer request for the store.
Open the call from Needs you on the Overview page, or filter Call history by Follow-up status.
Read the transcript or play the recording, and take care of the request.
Optionally, add a Follow-up note (up to 500 characters), such as when you called the customer back.
Click Mark as done.
Note: Marking a call as done doesn't change the order or payment status.
Reports
Click Reports in the left menu.
Pick a date, then choose Selected day, Last 7 days or Last 30 days.
See the number of Calls, Orders sent for confirmation, calls Transferred to staff and calls To follow up. Call trends shows calls and orders sent for confirmation by day, using your restaurant's local dates.
Note: Orders sent for confirmation are counted by call and don't mean the orders were paid. Transferred to staff includes transfers that weren't answered.
Change your Peblla Voice setup
Your languages, transfer number and other Peblla Voice settings are set up by Peblla. Your menu, prices and business hours come from your Peblla store. To change your Peblla Voice setup or turn on Peblla Voice for your restaurant, contact Peblla Support.