Peblla Voice is an AI receptionist that answers your restaurant's phone. It answers questions about your restaurant, takes same-day pickup orders from your Peblla menu, and passes anything it can't handle to your staff.
This guide explains what Peblla Voice does on a call, how callers confirm and pay for their orders, and what you need to get started.
1. How Peblla Voice answers a call
Calls to your Peblla Voice number are answered by Peblla Voice.
It speaks English, Spanish, Korean and Chinese, using only the languages turned on for your restaurant. It greets callers in English and switches when the caller speaks one of your languages.
If language memory is turned on for your restaurant, Peblla Voice greets a returning caller in the language they used last time.
It answers questions about your hours, address, menu, prices and when items are available, using your store information in Peblla. If something isn't in your setup, it doesn't make up an answer.
It only handles restaurant and ordering questions. If a caller brings up something else, it briefly steers them back to ordering.
2. Taking pickup orders
Peblla Voice takes same-day pickup orders only. Callers can pick up as soon as possible or at a later time today, within your business hours. If someone calls before you open, they can order for pickup after you open that day.
It takes items from your Peblla menu. If an item needs a choice, such as size or spice level, it asks one question at a time and doesn't ask again for anything the caller already said.
Add-ons are charged as priced on your menu. Simple requests, such as "no onions" or "sauce on the side", are added as kitchen notes. Kitchen notes are not an allergy guarantee.
If an item isn't on your menu, Peblla Voice says so and offers up to two similar items. It doesn't recommend or upsell.
When the caller is done, Peblla Voice reads back the items, options, total and pickup time once and asks if the order is correct. If the caller changes something, it updates only that part and reads back the change and the new total.
3. How callers confirm and pay
No payment is taken on the phone.
After the caller confirms the order, Peblla Voice texts an order confirmation link to the number they're calling from. It doesn't send the link to any other number.
The caller opens the link to confirm and pay. The order is sent to your kitchen only after the caller pays.
Callers need a US mobile number that can receive texts. If a caller uses a landline, they won't receive the link. Callers can ask to speak with your staff at any time.
Once the link is sent, the order can't be changed on that call. The caller can edit the order in the link, or call again to place a new order and not pay the first link.
4. Delivery and online ordering
Peblla Voice doesn't take delivery orders.
If a caller wants to see the menu, Peblla Voice texts them a link to your online ordering page so they can order there.
If a caller doesn't say anything, Peblla Voice reminds them up to three times, then texts your online ordering link and ends the call.
5. Transfers to your staff
If a caller asks for a person, Peblla Voice transfers the call right away.
For refunds, complaints, catering, or requests that aren't on your menu, Peblla Voice explains that it can't handle the request and offers to transfer the call. It transfers the call if the caller agrees.
If Peblla Voice has a technical problem, the call is transferred to your staff.
If no one answers the transfer, Peblla Voice asks the caller to call back later and ends the call.
6. See how your calls went
The Peblla Voice dashboard shows your calls, the orders sent for confirmation, transfers to staff and calls you need to follow up on. You can also listen to call recordings and read transcripts. See Peblla Voice - Dashboard, Call History and Reports.
7. Get Peblla Voice
To use Peblla Voice, your restaurant needs:
A menu on Peblla with online ordering turned on.
A phone number for your staff to take transferred calls.
No extra hardware is needed.
Peblla Voice uses your menu, prices, business hours and pickup times from Peblla, so you don't enter them again. When you update your menu in Peblla, Peblla Voice picks up the changes within about an hour.
Peblla Voice is set up by Peblla, including your languages and transfer number. To get started or make changes, contact Peblla Support.