Peblla's service is temporarily down — this is not caused by anything in your store. It may be due to a broader internet infrastructure outage (such as Google Cloud or AWS) affecting many services at once. There is nothing to fix. Just wait for service to be restored.
👉 Monitor status here: status.peblla.com
✅ DO
Keep serving customers — your POS still works for in-person orders
Use cash — safest payment option, no risk
Take credit cards with offline mode on (POS > Settings > Offline Mode Settings) — keep a signed receipt for every transaction
>>> POS Setting - Offline Mode SettingsPause online orders: My Restaurant App > Operation > Online Selling Status > Temporarily Closed, or Store Portal > Settings > Sales Settings
Turn off your Kiosk
Use the same POS from start to finish for each order
❌ DON'T
Try to troubleshoot anything in your store — there's nothing to fix here
Process refunds — they won't go through while offline
Use gift cards, loyalty discounts, or coupons — these are unavailable offline
Leave Kiosk or online channels running — customers will place orders your POS can't receive
Check Portal or the Owner App for live sales data — it won't be accurate until service is restored and everything syncs
When service is back, your POS reconnects automatically. Restore your online channels from POS > Settings. All offline orders and transactions will sync on their own.
📱 Using Peblla Pay During a Service Disruption
If you want to avoid the risk of offline credit card transactions, you can use the Peblla Pay app on your phone to collect card payments instead. Peblla Pay runs independently from the POS system, so it's not affected by a Peblla service disruption.
How it works:
Open the Peblla Pay app on your phone and collect the customer's card payment there.
Once payment is collected, go back to the POS and void the corresponding order. Add a note explaining it was paid via Peblla Pay.
This keeps your POS records clean and avoids double-counting when everything syncs after service is restored.
Don't have the Peblla Pay app? Scan the QR code below to download it. Log in with your existing Peblla account.
