When your POS loses connection to Peblla's servers, it automatically switches into offline mode — your restaurant keeps running, with some limitations. No action needed to activate it.

✅ What Still Works

Taking, modifying, and voiding orders on your POS
Cash payments — cash drawer opens as usual
Credit card payments — if offline mode is enabled in Settings
Kitchen printing and KDS

❌ What's Not Available

Refunds — for any payment method
Gift card payments, purchases, and reloads
Loyalty discounts, member pricing, and coupons
MPOS ordering — use counter POS instead
New member sign-in
Web, app, kiosk, and delivery orders

⚠️ Definitely Don't Do These

Don't split one order across multiple POS devices. Place, modify, and pay for each order on the same device — splitting orders will cause sync conflicts when you reconnect.
Don't leave your Kiosk or web/app channels running. Customers can still place orders through those channels, but your POS won't receive them. Pause web/app from My Restaurant App and close the Kiosk until you're back online.
Don't attempt refunds. They won't go through for any payment method while offline. Process refunds after you reconnect.
Don't rely on Portal or the Owner App for live sales data. Figures won't be accurate until all offline transactions have synced — which happens automatically when you reconnect.

📱 Using Peblla Pay During a Service Disruption

If you want to avoid the risk of offline credit card transactions, you can use the Peblla Pay app on your phone to collect card payments instead. Peblla Pay runs independently from the POS system, so it's not affected by a Peblla service disruption.

How it works:

Open the Peblla Pay app on your phone and collect the customer's card payment there.
Once payment is collected, go back to the POS and void the corresponding order. Add a note explaining it was paid via Peblla Pay.
This keeps your POS records clean and avoids double-counting when everything syncs after service is restored.

Don't have the Peblla Pay app? Scan the QR code below to download it. Log in with your existing Peblla account.

🔍 Identify Your Situation

A yellow banner at the top of your POS tells you what type of disruption you're dealing with. Tap the banner or press "What to do" on your POS for on-screen guidance.

Here are the three scenarios:

"No internet connection" — Your ISP (internet service provider, e.g., Comcast, Verizon) is down. Nothing inside your store caused it.
→ Offline Mode - No Internet Connection (ISP Outage)