What is Third-Party Integration?
Third-party integration connects your delivery platforms — Uber Eats, DoorDash, and Grubhub — with your Peblla system. It now works in two directions:
Orders in: Orders placed on these platforms flow directly into your Peblla POS and print automatically, so no one has to re-enter them by hand.
Menus out (new): With Kitchen Hub, you can manage your third-party menus right from Peblla — maintain one menu and push it to your connected platforms instead of updating each one separately.
Together, this saves you time, cuts down on kitchen-printing errors, and keeps your menus consistent everywhere.
New: Manage Your Third-Party Menus from Peblla
Your Peblla menu and your delivery-platform menus used to be maintained separately. Now, stores using Kitchen Hub can turn on Peblla-managed menus under Store Portal > Integration > 3rd Party Config. You build one central menu in Peblla and push it to DoorDash, Grubhub, and Uber Eats — including prices, with optional markups for delivery. Menu edits and sold-out changes sync automatically, so your online menus stay accurate without logging into each platform.
FAQ
Can I turn off my 3rd party delivery tablets?
Can I turn off my 3rd party delivery tablets?
Of course! You can shut down your tablet during daily operations. Delivery orders will automatically come out of your Peblla POS system and be printed on the kitchen printers you've set up. However, if you need to contact the driver or the customer, cancel orders, process refunds, etc., you will still need to perform these actions on the tablets.
I'm experiencing significant delays with my Grubhub orders. Why?
I'm experiencing significant delays with my Grubhub orders. Why?
Two things will cause significant delays with Grubhub orders:
1️⃣ If your business hour on 3rd-party is different from your business hour in our system, the order will only be sent to Peblla POS once it is your opening hour on Grubhub. So please make sure they match!
2️⃣ If the order is a future order, then it will only be sent to Peblla POS when it is time to make it. E.g. If your general preparation+delivery time on Grubhub is 30 minutes, and the order is a future for 5 o'clock tonight, then the order will only be printed at 4:30, instead of when it was first placed.
The product names on the receipts are too long. Can I make them shorter?
The product names on the receipts are too long. Can I make them shorter?
Please go to the store backend> integration> 3rd party kitchen config.
Edit the specific printer.
Choose Do Not Print to get rid of accessive category group names.
Can I still edit my menu directly on the delivery platform's own portal?
Can I still edit my menu directly on the delivery platform's own portal?
It depends on the platform: DoorDash allows it, Uber Eats can allow it by request, and Grubhub doesn't. But once you're on Peblla-managed, any changes you make in a platform's own portal get overwritten the next time Peblla publishes your menu — so it's best to manage everything in Peblla.
Can I have a different menu sold on 3rd-parties rather than what I have in-store?
Can I have a different menu sold on 3rd-parties rather than what I have in-store?
Yes, you can do that, but you will need to manage a separate menu from Peblla's platform.