In this article, we will guide you through setting up third-party delivery integration on the Peblla system. Once integrated, the POS system will automatically receive and process orders placed by customers on third-party platforms.
Note:
This function is designed to help you efficiently manage orders from third-party platforms. Please ensure your store has already set up on the third-party platform before configuring the integration.
To prevent any disruption to your existing third-party services, Peblla provides one-way communication only. This means your POS and Peblla Admin Portal will receive orders from third-party platforms without the ability to modify menus, process refunds, or handle disputes related to these orders. Therefore, continue using your third-party order-receiving devices to communicate with the third-party platform.
The order number displayed in the POS order details corresponds to the order number on the third-party platform.
Table of Content
📖 Tutorial
Enable Third-Party Integration Feature
In the Store Portal, navigate to [Integration] and select [3rd Party Configuration]. Scroll to the bottom of the page and click [Upgrade Now] to contact our support team. Once your request is completed, we will enable the feature for you.
Verify Third-Party Accounts
Once the feature is activated, the layout will change. Under [Integration] - [3rd Party Config], you will find four available delivery channels for integration. Enable the desired channel and click [Authorize Now] to proceed with account verification.
Gloria Food：
Enter your account and password, then click [Authorize & Integrate].
Grub hub, UberEats, DoorDash：
Please visit this article for further information.
Printing Configuration
After authorizing and activating all third-party accounts, navigate to [Integration] and select [3rd Party Menu] to view your third-party menus. Here, you can see the item name, description, price, status, and the channel it originates from. Items from different channels will not be combined, even if they have the same name.
Note: When you add new items to third-party platforms, please come back to this page and manually refresh and configure its printing.
All third-party items require manual setup; otherwise, they will only print on receipts and not on kitchen tickets.
Under [Printer Configuration], you will find all printers associated with your store, including label and receipt printers. Select the printer you want the item tickets to print to and click the [Edit] button.
Turn on [Enable 3rd Party Kitchen Print] and then select which item should print to certain printer. If you choose [All Items], then everything will print to the printer.
If you want to print only the selected items, select [Special Items], check all applicable items, and click [Save]. Remember, if you add new items on third-party channels, you will need to return to this page and select these new items.
To keep your item names concise and remove excessive category group names, select [Do Not Print] instead of the default [Always Print] under [Print Options Group Name].
Third-Party Order History
Third-party orders are separated from the Peblla order history. You can find them under [Integration] - [Orders]. The page layout is the same as Peblla's order history page. Click the blue order number to see more details.
Cashiers can view all third-party orders under [Online Orders]. In the left sidebar, you will find [3rd Party Orders].
Receiving Third-Party Order
After receiving a third-party order, you need to accept the order within the platform's designated time, or the order will be canceled. Therefore, please make sure your Peblla POS has the [auto-accept] feature on.