This article offers a detailed overview of voided orders, items, and add-ons, including instructions on accessing and customizing the void report.
📖 Tutorial
Navigate to Peblla Store Portal, go to [Report], then select [Void Report]
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Select the report for your desired time range: options include daily, monthly, or quarterly views, then specify the exact time range you wish to examine.
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Card Payments Voided Before the Batch Closes
When you refund a card payment on the POS, the POS decides whether it is a void or a refund. You do not need to choose.
Before the day's batch closes: the payment is voided. The POS prints a Voided Receipt, the transaction shows as Canceled, and the order is recorded in the Void Report. It is not counted as a refund.
After the batch closes: the payment is refunded. The POS prints a Refund Receipt, and it is counted as a refund.
If the order was paid with a single card payment, voiding it cancels the order automatically, with the reason "Auto-voided after all payments were voided".
If the order was paid with more than one payment, each card payment can only be refunded in full:
After a card payment is voided, the order reopens and Payment Voided appears: "This payment has been voided and the order has been reopened. You must process a new payment to complete the order. Otherwise, it will remain open." Tap [Pay Now] to collect the remaining balance, or [Later] to come back to it.
If you try to refund a card payment that has already been batched while the order still has a balance, Complete Payment Before Refund appears: "This payment has already been batched and cannot be voided. Complete the remaining balance before refunding it." Complete the payment first, then refund.
Note:
Voided card transactions appear in Store Portal under [Report Center] - [Payments] - [Transaction details] - Cancelled.
Refund notification emails do not include voided payments.
Voids apply to card refunds started on the POS with supported card readers. If you are not sure whether this applies to your store, contact Peblla Support.