In this article, you will learn how to void or delete orders using the POS system effectively. By mastering these features, you can enhance both customer satisfaction and operational efficiency.

Table of Contents:

Note:

A PIN with appropriate permissions has to be input.

Quick void reasons need to be pre-set in the storefront.

Press [Void] to void the order.

Click [Confirm] to finalize the action.

Enter the PIN with appropriate permissions.

Choose a reason to void the order by selecting a pre-set option from [Reason for Void] or by manually entering a custom reason under [Other Reason].

After selecting or entering a reason, click [Void] to confirm and apply the action.

Click [Select], tap the items you want to void, then click [-/Void].

Items that have not been sent to the kitchen yet are removed right away. For items on hold or already sent, confirm "Are you sure to void these X items?"

Only whole items can be voided this way; add-ons cannot be voided on their own, and items inside a combo cannot be voided separately. Items voided before being sent to the kitchen do not appear in the Void Report.

In the Peblla Store Portal, go to [Settings] - [Void Reasons], then click [+Add Void Reason]

Input a reason, and click [Save] to apply.

You can change the display order through drag and drop in "Sort" in the future, click the [Blue Button] in the "Action" column to edit, or the [Red Button] to delete.

In the Peblla Store Portal, go to [Report] - [Void Report] to view the void report.