In this article, you will learn how to configure the label printer and connect it to POS. We will guide you through the steps required to ensure seamless integration, from initial setup to troubleshooting common issues, so you can efficiently manage your label printing tasks.

Table of Contents:

The label printers can be configured on Store Portal - [Devices] - [Printer].

Click [+Label] to add a new label printer.

Input a unique name for each printer station.

Select the corresponding printer brand. Since some of the following features will be affected by different printer manufacturers, please select the manufacturers first.

Choose how the printer is connected to the POS.

USB: USB cable connection

Interface Cable: Ethernet cable or Wifi connection.

Adjust the label's printing orientation according to your operation.

Choose to display the full name or alias name of the item when printing. The item alias name can be set under Store Portal - [Menu] - [Items]. Since the label has limited space, we highly recommend you print with Alias Names.

Print custom items on label tickets.

You can choose to print [All Items] or [Special Items].

Note that if you select [All items and future items] under each category, any item added to the category will be automatically assigned to this printer. Otherwise, you need to reconfigure the new item printing.

Similar to items, you can choose to print [All add-ons] or just [Special add-ons].

Select the corresponding dining type if you only need this kitchen printer to print for certain dining types.

Once the configuration is completed, click [Save] to apply all settings.

When an item is outside the label printer’s scope but its add-on is within scope, print the add-on separately. For each individual add-on, print one label with the quantity displayed in an "Addon" field in the upper-right corner.

After configuring the printer, go to store portal, click on [Devices] - [POS], and bind the printer to the corresponding POS.

Select the printer to be bound, then click [Save] to complete the process.

Once the setup is complete, the POS can connect to the printer.

After the printer binding is complete, go to the POS homepage, click on [Printer], and configure the printer settings.

On the printers' page, the connection status is displayed in the upper right corner, and the connection method is shown below the printer name. Connect according to the specified connection method.

Connect the printer’s power cable and USB cable, then connect the USB cable to the POS. This completes the connection successfully.

Connect the printer’s power cable and network cable, then print a self-test page to check the printer’s IP address.

Locate the bound printer, click [Connect], and enter the IP address to add it.

After entering the printer's IP address, click [Connect] to complete the connection successfully.

Click [Print Test Page] to print a test page and check the print quality.

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