In this article, we address common reasons why a printer may not connect to your POS system, along with troubleshooting tips and potential solutions to resolve these connectivity issues efficiently.

Table of Contents:

If the blue indicator light in the image is not lit, the device is not connected; a continuously lit blue light indicates a normal connection. If it is not lit, proceed with the following steps to further troubleshoot network connection issues.

The red label position in the image below is the Ethernet port, normally showing a continuously lit green light and a flashing yellow light. Any other status indicates a network issue. Please check if the Ethernet cable is damaged or if the upstream network device's power is disconnected.

If the above steps do not resolve the issue, sequentially check the following:

a. Ensure the Ethernet cable is properly connected to both the device and the router.

b. Check if the router is turned on and displaying the appropriate status lights as shown in the image below.

c. Try using a different port on the router and make sure the cable is securely plugged in.

d. Check if the router is properly connected to the ISP's equipment.

e. Check if other devices under the same ISP network are connected normally. If other devices are experiencing network issues, contact the ISP for repairs. If other devices are connected, try replacing the Ethernet cable and attempt again. If the issue still cannot be resolved, contact Peblla technical support for assistance.

When the kitchen printer is disconnected, a prompt as shown in the images below will appear.