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๐Ÿ›ต Getting Started - DoorDash Drive
๐Ÿ›ต Getting Started - DoorDash Drive

Know more about DoorDash Drive

Updated over 9 months ago

โ“ What's DoorDash Drive?

DoorDash Drive allows your customers to directly order delivery through your app and website without you going through the hassle of hiring and managing your own drivers. It provides your business with an extensive network of drivers and delivery logistics at DoorDash for delivery needs without commission fees or undermining your brand continuity, thus why it is called "white-label delivery."

๐Ÿ’ฐ How much is it?

Instead of charging commission fees, DoorDash will charge an $8 delivery fee per order. You can always choose to pass it on to your customers or pay by yourself.

  • If you set the delivery fee as $8, customers will pay $8 and you will pay nothing.

  • If you set the delivery fee as $10, then you will earn $2 per delivery order.

  • If you set the delivery fee as $4, the customers will pay $4 and you will also pay $4.

๐Ÿค”๏ธ How to set up DoorDash Drive configurations smartly?

  • โฌ†๏ธ the minimum order amount and โฌ‡๏ธ the delivery fee.

  • Set up an adequate waive fee threshold to encourage customers to order more. For example, ๐Ÿฅณ free delivery for all orders over $50!


๐Ÿค DoorDash Drive Support Resources

If you have any questions related to your app or website delivery orders, please follow the instructions to get help:

๐Ÿ’ป Information you need to provide:

  • Always indicate that it is a DoorDash Drive order;

  • Make sure to provide your๏ผš

    • ๐Ÿด store name

    • ๐Ÿ‘จ customer name

    • โ˜Ž๏ธ customer phone number

    • ๐Ÿ†” DoorDash delivery id;

  • You can find the DoorDash delivery id on Peblla POS > Order History, or Peblla Backend > Order > Order Details.

๐Ÿ’ Contact customer service:

Scenario

Contact info

  • If dasher is 15+ minutes late to your store;

  • The dasher left the store with the wrong food or without all the items;

  • The customer calls the store to cancel the order;

  • The customer never received the order.

Call +1 (855) 431-0459

  • If delivery was late;

  • Items were damaged in transit;

  • Dasher was rude/ unprofessional to the merchant and/ or the customer.

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