By default, credit card tips and gratuities are paid to your staff through payroll. If your restaurant pays them in cash at the end of each shift instead, turn on cash tip payouts.
Without it, an employee hands in all the cash from their orders, and then the restaurant hands cash back for their tips: two cash handoffs for one shift. With cash tip payouts, the POS works out both amounts at clock out and settles only the difference. It also creates the cash drawer records for you, so your drawer stays accurate.
Where to find it
Store Portal > Management > Shifts > Shift Settings tab > Payout Options
How to turn on cash tip payouts
Log in to the Store Portal, go to Management > Shifts, and open the Shift Settings tab.
In the Payout Options card, under Non-cash tips & gratuities payout method, select Pay out from cash drawer.
Under Cash drawer payout includes, choose what to pay from the cash drawer:
Both non-cash tips and gratuities (default)
Non-cash tips only: gratuities are still paid through payroll
Gratuities only: non-cash tips are still paid through payrollClick [Save].
Non-cash tips are tips paid by credit card, gift card, or a custom payment method. Gratuities are all auto-gratuity that goes to your staff, including auto-gratuity paid in cash. Cash tips always stay with the employee and are never part of this settlement.
To go back to payroll, select Payout through salary and save. Your choice under Cash drawer payout includes is kept for next time.
What your employees see at clock out
After an employee declares their cash and cash tips, the Shift Review step becomes Reconcile Cash & Tips. It lists their credit card tips and auto-gratuity (and Tip Withheld, if you use Tip Withholding), then shows one result:
You owe restaurant: $XX.XX - the employee hands this cash in.
Restaurant owes you: $XX.XX - the restaurant pays this cash out.
Balanced: $0.00 - the two amounts cancel out, but the step still records them in the cash drawer.
No cash to reconcile - there is nothing to settle, and the POS moves on automatically.
Under the result, a breakdown shows where the number comes from, for example:
$120.00 cash sales - $50.00 collected cash - $80.00 non-cash tips - $20.00 gratuities + $16.00 tip withheld = $14.00 owed to you
cash sales: the total of the employee's cash orders this shift, including gratuities paid in cash. Extra cash tips are not included.
collected cash: cash the employee already handed in during the shift.
non-cash tips / gratuities: the amounts before withholding, so they match the tip lines above. Only the types you chose to pay from the cash drawer appear.
tip withheld: the Tip Withholding amount on those tips, added back because the restaurant keeps it.
tip out: tips this employee already paid out to other staff from the cash drawer during the shift.
Amounts that are $0.00 are left out of the breakdown.
How to settle the cash
Tap [Pay] (employee owes) or [Get Paid] (restaurant owes). When the result is Balanced, tap [Next].
Choose the cash drawer the money goes into or comes out of, then tap [Next]. If you are not using a drawer, tap [Don't use cash drawer] and the records go to the House drawer.
A manager enters their PIN to confirm.
The POS creates the cash drawer records and the employee finishes clocking out.
The records are linked to the employee and their shift. Depending on the direction of each amount, you will see:
Collect Cash - order cash the employee hands in.
Cash Out - Other with the note Return to {Employee} - order cash returned when the employee handed in more than needed.
Tip Out - tips the restaurant pays to the employee.
Cash In - Other with the note Receive from {Employee} - tips returned when the employee already paid out more than they earned.
Creating these records does not open the cash drawer.
Good to know
Tip Pooling: cash tip payouts and Tip Pooling cannot be used together. If you have a tip pool, Pay out from cash drawer is grayed out. If you pay out from the cash drawer, you cannot create a tip pool until you switch back to Payout through salary.
Skip: an employee can tap [Skip] to finish clocking out without settling. No cash drawer records are created, and they need to be added manually in Cash Management.
Offline POS: if a POS is offline, the amounts shown may be incomplete. You can still reconcile, then add the missing cash drawer records in Cash Management. Records are not corrected automatically when the device comes back online.
Records changed: if someone adds or edits a Collect Cash or Tip Out record for the shift during this step, the POS shows Reconciliation needs to be updated. Tap [OK] to reload the latest amounts and try again.
Manual tip outs: when you add a Tip Out in Cash Management, employees who clocked in today are listed with their shift time, for example Alex (9:00 - now). Pick that option so the tip out is counted in that shift's settlement.
Payout through salary: clock out works as before, with a Shift Review report and no cash settlement for tips.