In this article, you will learn how to hold an order in Quick Service. Holding an order saves it without sending it to the kitchen or taking payment, so the customer can come back and add more items before checking out. Hold replaces the previous Save function.
Note:
[Hold] saves the order without sending it to the kitchen. To save the order and send it to the kitchen at the same time, click [Send].
Held orders can be found in [Order History] - [Save Orders].
[Print Check] automatically holds any items that have not been sent before printing.
📖 Tutorial
Add items to the cart, then click [Hold]. The order is saved and the cart is cleared for the next customer.
To find a held order, click in Order History.
Select [Save Orders] to see the held orders. You can click [Pay] here to check out directly.
Click [Edit] to reopen the order. Items on hold are shown in pink; items that have already been sent are shown in yellow.
If you leave the order with changes that have not been held or sent, the POS shows "You have unsaved changes". Click [Stay Here] to go back, or [Discard and Exit] to leave without keeping the changes.
To hold or send only some of the items, click [Select], choose the items, then click [Hold] or [Send]. See this article for details.