The new Report Center is embedded under a dedicated tab in your portal. Here’s how to navigate and get the most out of your reports:
At the top of the page, you’ll find a time selector. Choose your date and time range, then click Search to refresh the data.
For Sales Overview and Sales Summary, you can choose to view data from all channels, including third-party platforms (e.g., UberEats, DoorDash), or view only native Peblla channel sales.
⚠️ Note: Third-party sales data is pulled for convenience and may not reflect 100% accuracy. Please refer to your third-party provider's dashboard for complete reports.
Net Sales
Net Sales | = Gross Sales + Promotion + Points + Sales Refund |
| = App + Web + POS + Kiosk + 3rd Party (if included) |
| = Delivery + Phone Order + Pick Up + Take Out + Dine In |
Items in red will always be negative numbers.
Payment Total
Payment Total | = Credit Card + Gift Card + Cash |
| = Amount + Tip (declared cash tip not included) |
Sales vs Payment
Sales vs Payment is a new comparison card added to the Report Center. By default, this card is hidden—but it will appear automatically when there’s a misalignment between your sales and payment data for a selected time range.
Definitions:
Deposit Sales Collected:
The order was created during the selected time period, but the payment was received in a different time frame.Paid in Total:
The payment was received during the selected time period, but the order was actually created outside of that time frame.
To help clarify how Sales, Paid in Total, and Deposit Sales Collected are reported, here are three illustrated examples.
Note: In all cases, data is reflected after payment is completed and the order is closed.
Example 1: Split Payment Across Two Days
Order Total: $100
First Payment: $40 on Monday
Second Payment: $60 on Tuesday
Monday Report:
Sales: $100
Deposit Sales Collected: $60
Tuesday Report:
Paid in Total: $60
Example 2: Late Payment + Tip Update
Order Started: Monday
Order Total: $100
Payment Made: $100 on Tuesday
Tip Added: $20 on Tuesday
Monday Report:
Sales: $100
Deposit Sales Collected: $100
Tips in Gratuity Summary: $20
Tuesday Report:
Paid in Total: $100
Tips in Cash Summary: $20
Example 3: Item Updated Before Payment
Order Started: Monday
Original Total: $100
Item Added Tuesday: +$20
Final Payment: $120 on Tuesday
Monday Report:
Sales: $120
Deposit Sales Collected: $120
Tuesday Report:
Paid in Total: $120
Here are the above examples illustrated to help you summarize:
Unclosed Orders
Unclosed Orders refer to all orders within the selected time range that are either unpaid or missing tip updates.
Miscellaneous
The Miscellaneous section includes taxes, tips, and other applicable fees related to your orders. You can choose to view this data with or without refunds included.
Tip data includes both credit card and reported cash tips entered during Shift Review.
Performance
The Performance section includes the following key metrics:
Order Volume
Total Items Sold
Average Order Size
Voided Amount
Voided Item Volume