In this article, you will learn how to use Peblla’s Reputation Management feature to monitor, manage, and improve your restaurant’s online presence. This step-by-step guide will walk you through setting up the tool, responding to customer reviews, and leveraging insights to boost your reputation. By actively managing your online reviews, you can enhance customer trust, improve ratings, and attract more guests to your restaurant.
Table of Contents:
📖 Tutorial
Overview
Peblla’s Reputation Management feature helps restaurant owners monitor, manage, and improve their online presence by consolidating customer reviews, ratings, and feedback from multiple platforms in one easy-to-use dashboard. This tool enables businesses to respond to customer feedback effectively, identify trends, and enhance their brand reputation.
Key Features
Snapshot Dashboard – Get an overview of your restaurant’s online reputation, including recent reviews, customer sentiment analysis, and overall business health.
Executive Summary – A quick, AI-driven analysis highlighting key insights, such as positive trends, risk factors, and areas needing attention.
Review Monitoring – Aggregate and track customer reviews from platforms like Google, Yelp, and Facebook in one place.
Competitor Comparison – Benchmark your restaurant’s reputation against competitors to understand strengths and areas for improvement.
Sentiment Analysis – AI-powered tools categorize reviews based on positive, negative, or neutral sentiments, helping businesses identify trends.
Review Response Management – Easily respond to reviews directly from Peblla’s dashboard to engage with customers and improve satisfaction.
Positive Review Images – See featured images from 5-star reviews to understand what customers love about your restaurant.
How to Use Peblla’s Reputation Management
Access the Feature
Log in to Peblla and navigate to Reputation Management from the left-hand menu. If the feature is not yet enabled for your account, you can contact Peblla Support to activate it. Start using Reputation Management today and enjoy a one-month free trial to take control of your online presence and customer feedback!
Monitor Your Business Health
The Snapshot view provides an executive summary with key trends, sentiment distribution, and risk factors.
Track & Respond to Reviews
Browse reviews from multiple platforms in one dashboard.
Use pre-set response templates or craft personalized replies to engage with customers.
Analyze Sentiment & Competitor Data
Review the Sentiment Distribution section to see common customer concerns.
Compare your ratings, response rates, and overall performance against local competitors.
Leverage Insights to Improve Your Business
Use the insights from positive and negative reviews to make strategic improvements in customer service, food quality, and operations.