Customers have the option to purchase gift cards either from our branded app or in-store through the POS system. Once the purchase is made, a confirmation email will be sent to the customer, containing their unique gift card redemption codes. To begin using the gift card for purchases, customers need to activate it through the app or the POS. Please note that the availability of gift cards to customers depends on whether you have enabled this feature on the Enterprise Portal.
In this article, we will show you how to perform e-gift card purchases and redemption on app. For directions on how to use e-gift cards on POS, please visit this article.
Important
The phone number entered during the gift card purchase is the only number that can receive the redemption code via text. However, the code can be used by other accounts associated with different phone numbers;
Gift cards can only be used after it is activated, and once it's redeemed/activated, the cardholder cannot be changed.
Table of Contents:
Instruction
How to Purchase Gift Cards on Your App
The gift card can be found under the [REWARD&DEALS] section of our branded app. Simply select [GIFT CARD] to access the purchasing page. Customers can choose from various available designs uploaded to the Admin Portal during the gift card configuration.
Purchase for family and friends:
To purchase and send gift cards to others, simply select [Family/Friends]. The customer will need to enter the recipient's name, phone number, and email address. After that, they can choose a payment method and proceed to checkout. Once the purchase is completed, a redemption code will be sent to the phone number and email address provided.
Purchase for oneself:
Select [Yourself] and then just choose a payment method and checkout. Once you hit [Done], the "Gift Cards History" page will pop up containing your purchases.
How to Redeem/Activate a Gift Card on Your App
After a successful purchase, the recipient will receive an email containing the redemption code.
In the app, come back to the Gift Card page and click [Redeem your card here]. Copy and paste your redemption code and hit [Redeem].
Activated gift cards will be shown under the section. You can also click [See all my cards] and see all available gift cards under your account.
To pay with existing gift cards:
Go to the gift card section and scan the gift card QR code at checkout.
Let the host look up your number on the POS.
On the kiosk, just enter your phone number associated with the gift card, and available gift cards will pop up at payment.