Once the gift card feature is enabled, customers can use a gift card to pay during checkout. They can either scan the gift card QR code or provide the restaurant staff with the gift card number or the phone number associated with the gift card. The staff member can then use this information to process the payment and inform the customer of the remaining amount. If the gift card's balance is not enough to cover the full bill, the remaining amount can be paid using another payment method.
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Instruction:
Gift card payment on POS
On the payment page, click [Gift Card] under "Other Payment."
If the customer scans their gift card QR code now using the scanning device (if equipped), then the system will automatically add the card to this payment. Or, restaurant staff can select [Choose a Gift Card] and search for the gift card by the phone number it is associated with, or select [Manual Entry] and enter the 16-digit gift card number.
To find the Gift Card QR code on the branded app, please see this article.
Enter the phone number associated with the gift card and click [Send a code]. This will send a code to the mobile number provided. Enter the received code and then click [Continue].
You can now see all the gift card information associated with the mobile number provided. Select the gift card you want to use and click [Confirm].
Verify with the customer if they wish to use the selected gift card and then click [Confirm and Pay] to use the gift card. If the gift card balance is enough to cover the entire check, click [Confirm and Pay] to make the full payment, if not click [Split Amount and Pay $xx] to use the remaining balance on the card and use another payment method for the rest of the amount.
If the balance is enough: Once the payment is successful, click 【Done】 to return to the order page.
If the balance is not enough to cover the check: After successfully using the remaining balance on the gift card, you can click [Go to Next Payment] to return to the payment page or choose another payment method to pay the rest of the amount.
For manual entry, just put down the 16-digit gift card number.
The rest of the operation is the same as above.
Here is a sample receipt with a full gift card payment
Here is a receipt for a split payment partially made using a gift card.
Gift card payment on Branded App
Choose [Gift Card] as your payment method.
If the gift card balance is enough:
If the gift card balance is not enough: Click on the gift card and then choose an additional payment method.
Gift card payment on Branded Website
Click [Place Order] to open the payment window.
If the balance is enough: Choose [Gift Card] to make payment.
If the balance is not enough: Choose [Gift Card], then select a credit card to pay the remaining amount and click [Place Order] to make payment.
You will see this page after successful payment.
Gift card payment on Kiosk
Log in as a member on the payment page, and then click [Pay] to go to the payment page.
If there is any gift card associated with your account, the [Pay with Gift Card] button will appear on the bottom, choose the gift card you wish to use, and then click [Pay With This Gift Card] to make the payment.