In this article, you will learn how to collect tips for credit card payment orders in table service mode. You will learn steps such as how to collect tips, modify tips, and set up tip percentage shortcut keys.
Table of Contents:
Note:
The tip amount entered cannot be lower than $0.50.
If tips have been collected and need to be supplemented or refunded, a PIN code with appropriate permissions is required.
After the second tip operation, the tip amount can no longer be changed.
Refunding the tip difference will create a refund and mark the order status as partially refunded.
📖 Tutorial
Collect Tips
After checkout, the POS will automatically print a tip confirmation receipt. The customer can select a tip percentage on the receipt and sign it.
Servers can click [TBL SVC Orders] to view all table service orders, or click [Update Tips] to view orders eligible for tips.
Find the order and click [Update/Close Check].
Enter the tip amount, or select a percentage of the order amount, then click [Done] to confirm. Once confirmed, click [Update Close] to finalize the deduction of the tip.
Modify Tips
Tips can be updated a second time. Overpaid amounts will be refunded to the customer's credit card, and underpaid amounts will be collected.
To modify tips, find the order that needs to be adjusted and click [Order].
Click [Update] on the pop-up window.
Enter the PIN code with appropriate permissions.
Input the modified tip amount, click [Done] to confirm, then click [Update/Close] to update the tip for a second time.
If the second operation requires a refund to the customer, the order status will change to "Partially Refunded."
Update Tips from the Home Screen
Use [Update Tips] on the POS Home screen to find an order by its number, enter the tip, and move straight on to the next order.
On the POS Home screen, tap [Update Tips].
The list on the left shows orders that can have tips added for the first time. To change a tip that was already entered, search for the order.
To enter a tip:
Under Sequence / Order #, enter the sequence number, the last 4 digits of the order number, or the full 8-digit order number, then tap [Search]. Tap [Clear] to start over.
If one order matches, the tip window opens right away. If several orders match, select the one you want. For orders paid with more than one card, select the payment to tip (for example, Card 1 of 2).
Enter the amount in Tips, or switch to Total to enter the total amount including the tip.
Tap [Update & Next]. A confirmation shows the order number and tip, and the search box clears so you can enter the next order. Tap [Cancel] to close without saving.
Note:
Only card, Apple Pay, and Google Pay payments can have tips updated here. Cash, gift card, and points payments are not listed.
You can find an order until the end of the next business day. After Close Out Day, its tip can no longer be changed.
This uses the same permission as updating tips elsewhere on the POS. No extra setup is needed.
The total cannot be less than the order amount.
Set Tip Percentage Shortcut Keys
In the Peblla Store Portal, click [Settings] - [Payment Settings], find the [Tip Settings].
Content Configuration:
① In Tip Calculation, select the tip calculation method.
② Select [Table Service] mode.
③ Input a shortcut key percentage and click [Add tip] to add it.
④ Click [Save] to save and apply settings once configuration is complete.