In Quick Service on the POS, an order is created as soon as your cashier taps [Pay]. If the guest then changes their mind and the cashier taps [Quit], the unpaid order stays in the system and has to be checked and voided later. With Unpaid Order Quit Behavior, you can have the POS ask the cashier what to do with the order right away: keep it, void it, or stay on the screen.
This setting is Keep order by default, so quitting works the same as before until you change it.
Where to find it
Store Portal > Settings > Order Settings > POS Order Screen tab > Quick Service card > Unpaid Order Quit Behavior
How to set it up
Log in to the Store Portal and go to Settings > Order Settings.
Open the POS Order Screen tab and find Unpaid Order Quit Behavior in the Quick Service card, next to Show Send Button.
Choose Ask before quit. To go back to the usual way of quitting, choose Keep order.
Click [Save]. Your POS follows the new setting once it gets the latest settings.
Keep order (default) - tapping [Quit] leaves the screen and keeps the unpaid order, then goes back to Home, the same as before. If a coupon was applied, the usual coupon confirmation still appears.
Ask before quit - tapping [Quit] opens the Quit Order? pop-up first, and the cashier decides what happens to the order.
What your cashiers see
With Ask before quit, the Quit Order? pop-up opens when a cashier taps [Quit] on an unpaid order that was created on this POS and has already reached [Pay]. It opens whether they tap [Quit] on the payment screen, or tap [Back] to the ordering screen and tap [Quit] there.
Keep Order - keeps the unpaid order and goes back to Home. It is the same order created at [Pay], so no duplicate is made. Use it when the guest will pay later.
Void Order - voids the order with a set void reason and goes back to Home. No manager approval is needed. Use it when the guest no longer wants to buy.
Stay Here - closes the pop-up and leaves the order as it is, on the screen where [Quit] was tapped. Use it if [Quit] was tapped by mistake. The pop-up has no X, so tap Stay Here to close it.
If a coupon was already applied on the payment screen, the pop-up also shows: Any applied coupons will be removed if you exit the payment page. Keep Order keeps the order and removes the coupon, Void Order voids the order, and the coupon is released under the usual rules, and Stay Here leaves both as they are.
Open Tab orders with a card authorization
If an Open Tab card has already been authorized on the order, and the order isn't held or split, tapping [Quit] on the payment screen opens The Tab Is Open instead: Please manually void this order to continue as the tab is open. This happens with either option, including the default Keep order.
Close the pop-up. You stay on the payment screen, and the order is not voided.
Void the order with the usual Void option on the payment screen.
Leave the payment screen.
Orders that don't show the pop-up
Even with Ask before quit, these orders quit the usual way and are never voided by this setting:
Orders that are partly paid, for example one payment of a split has gone through.
Unpaid orders reopened from the Orders list.
Orders created on another device.
Orders already sent to the kitchen. Hiding the [Send] button doesn't mean an order hasn't been sent.
Orders split from an order that was already sent and reopened with [Edit] from Order History.
Orders that haven't reached [Pay] yet. Tapping [Quit] on the ordering screen works as before.
Open Tab orders with a card authorization. On the payment screen they are blocked as described above. Tapping [Quit] on the ordering screen works as before.
Good to know
The setting works on the POS in Quick Service only. Mobile POS and Table Service are not affected.
Only Void Order in this pop-up skips manager approval. Voiding an order anywhere else follows your usual permissions.
Orders voided with Void Order show up in records and reports like any other voided order.
The pop-up and its buttons work the same when the POS is offline.
Turning on Ask before quit doesn't void the unpaid orders you already have.
Switching back to Keep order doesn't bring back orders that were already voided.
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