In this article, you will explore how AI-powered phone ordering works and how it seamlessly integrates with POS systems. You will learn how the system handles incoming calls from existing customers, how it processes calls from new customers whose phone numbers are not in the system, and how to easily add new customers to the database.

Table of Contents:

When a customer calls, the AI assistant answers the call and helps the customer place an order through a self-service system.

If the customer wants to speak to a human representative, they can press "2" to be transferred to a staff member. At this point, the store's phone will ring, and the POS system will display the caller's phone number.

Click [Start Order] on the POS system to begin taking the order for that phone number. For more information, please refer to - How does Peblla's AI Phone Work - English.pdf

For existing customers, their name will be displayed in the POS pop-up window, along with their phone number and the time the order was placed. To proceed, click on [Start Order] to access the ordering page.

On the ordering page, you can view their name, delivery address, reward points, and other details by clicking on their name located in the top-left corner of the page.

For new customers, the number will be displayed as [Unknown] in the POS pop-up window. The window will also show the incoming phone number and the time the order was placed.

Click on [Start Order] to proceed, where you can enter the customer's delivery address, name, and other contact details. You may also enter the [Delivery Address].