In this article, you will learn how to collect tips for credit card payment orders in table service mode. You will learn steps such as how to collect tips, modify tips, and set up tip percentage shortcut keys.
Table of Contents:
Note:
The tip amount entered cannot be lower than $0.50.
If tips have been collected and need to be supplemented or refunded, a PIN code with appropriate permissions is required.
After the second tip operation, the tip amount can no longer be changed.
Refunding the tip difference will create a refund and mark the order status as partially refunded.
📖 Tutorial
Collect Tips
After checkout, the POS will automatically print a tip confirmation receipt. The customer can select a tip percentage on the receipt and sign it.
Servers can click [TBL SVC Orders] to view all table service orders, or click [Update Tips] to view orders eligible for tips.
Find the order and click [Update/Close Check].
Enter the tip amount, or select a percentage of the order amount, then click [Done] to confirm. Once confirmed, click [Update Close] to finalize the deduction of the tip.
Modify Tips
Tips can be updated a second time. Overpaid amounts will be refunded to the customer's credit card, and underpaid amounts will be collected.
To modify tips, find the order that needs to be adjusted and click [Order].
Click [Update] on the pop-up window.
Enter the PIN code with appropriate permissions.
Input the modified tip amount, click [Done] to confirm, then click [Update/Close] to update the tip for a second time.
If the second operation requires a refund to the customer, the order status will change to "Partially Refunded."
Set Tip Percentage Shortcut Keys
In the Store Portal, click [Settings] - [Payment Settings], find the [Tip Settings].
Content Configuration:
① In Tip Calculation, select the tip calculation method.
② Select [Table Service] mode.
③ Input a shortcut key percentage and click [Add tip] to add it.
④ Click [Save] to save and apply settings once configuration is complete.